Overview
Direct a small team of managers to deliver the online delivery operation of the supermarket taking accountability for every delivery going out on time, every time, so our customers get exactly what they need, when they expect it.
The department is fast paced with lots of KPIs. You'\'ll spend time reviewing data and ensuring compliance to processes and procedures. Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team. Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store. People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries. Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 - 08:00.
Responsibilities
* Direct a small team of managers to deliver the online delivery operation with accountability for every delivery going out on time, every time.
* Review data and ensure compliance to processes and procedures in a fast-paced KPI-driven environment.
* Plan for upcoming key trading activities and events by collaborating with the store leadership team.
* Take full accountability for the store overnight when needed, role modelling and coaching for high standards and efficiency.
* Lead people management activities including pay, scheduling, training, communication and employee relations such as performance management, absence, and disciplinaries.
Qualifications
* A passionate leader who is consistently ambitious for customers and colleagues, growing the team to share that ambition.
* Experience of managing managers in a fast-paced, performance-focused environment.
* An operator who is comfortable managing alone in the absence of more senior management.
* Driven to deliver high performance with a focus on efficiency and engagement.
* Confident in using data, interpreting KPIs or other performance indicators, and improving them.
* Places inclusivity at the heart of their work and builds an inclusive team and working environment.
* Can manage disciplinaries, performance issues or other employee relations matters (up to dismissal).
* Experience leading large teams in a fast-paced, customer-focused environment with evidence of developing leaders and creating a culture of ownership and accountability.
* Track record of delivering exceptional customer experiences across complex operations and delivering these through the team.
* Proven success in delivering and improving KPIs from sales and stock availability to customer satisfaction and colleague engagement.
* Experience managing sensitive and complex people matters with confidence, fairness and sound judgment.
* Leadership experience in an operational environment (retail, hospitality, or food service) where departmental performance was owned and leadership of store in absence of senior leadership.
* Evidence of leading change, rolling out new ways of working, embedding new systems, or shifting team mindsets and making change stick.
Benefits and inclusivity
* Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
* An annual bonus scheme based on our performance and yours.
* Free food and hot drinks provided for Colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension - we'll match 4-7.5% of your pension contributions.
* Sainsbury's share scheme - build up an investment at discounted rates.
* Wellbeing support - access to emotional support, counselling, legal and financial advice.
* Colleague networks - network with like-minded people to help fulfil your potential.
* Cycle to Work scheme - hire a bike and cycling equipment, with tax and NI savings.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
* Inclusive company culture with commitment to diversity and development opportunities, including mentorship, training, and career progression pathways; support for reasonable adjustments during application or interview stages upon request.
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