Job Purpose
Working with the Housekeeping Manager, it will be your responsibility to run the day-to-day spa and treatment room cleaning schedule, and to check guests in and out of the spa.
What we expect of you:
* Prepare and turn on the spa and treatment room equipment each morning.
* Clean the spa and treatment to company standards.
* Close down the spa and treatment room equipment at the end of each day.
* Collect guests from reception, escort them to the spa or treatment room and provide a brief introduction to the facilities.
* Collect guests at the end of their experience.
* Report any maintenance issues immediately to the facilities department.
* Be able to work unsupervised in a busy environment.
* Work at an efficient pace to ensure spa bookings are kept on time.
* Liaise with the Housekeeping and Laundry department regarding what linen is required and advise of any shortfalls or stained items.
* Complete the room checklist to ensure the spa/treatment room is fully stocked.
* Report any guest lost property to the Housekeeping Manager.
* Provide a smooth delivery of service and guest satisfaction at all times to anticipate guests' needs.
* Respect a guest's privacy by always knocking and allowing time for a guest to answer before entering a room.
* Support the housekeeping team to clean and maintain guest and public areas, during spa downtime.
* Wear the correct uniform in line with company standards and understand the importance of good personal hygiene.
* Be present during event operations including Weddings, Events, Christmas, New Year, Easter, School and Bank Holidays as required.
* Develop and maintain positive one team relationships with all colleagues throughout the Group.
* Spa Assistants to work a range of shift patterns between 9am–9pm. Options can include short or full-day shifts.
What We Are Looking For:
· Genuine passion for the hospitality industry and a desire to drive the company's reputation forward.
· Possess exceptional guest service skills with a can do attitude.
· Previous experience as a Housekeeper or Cleaner.
· Superb attention to detail.
· Good command of the English language.
· A good approach to teamwork.
· The ability to work well under pressure and in a busy environment.
· Flexible attitude to working patterns over 7 days a week, 365 days a year.
Job Types: Full-time, Part-time
Pay: £12.35 per hour
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Gym membership
* On-site parking
* Private medical insurance
* Referral programme
Work Location: In person