Customer Services Officer
Location: Swansea, SA7 9FQ
Contract: Temporary - 6 months (with potential extension)
Pay Rate: £13.90 per hour
Hours: 37.5 per week | Monday-Friday | 8am-4pm/9am-5pm (flexibility required)
Working Pattern: Fully office-based
Start Date: Monday 19th January 2026
We are seeking organised and customer-focused individuals to join the Customer Resolution Team within HM Land Registry. This role is ideal for someone with strong communication skills who can deliver a high-quality correspondence service and support the resolution of customer enquiries.
You will play a vital role in ensuring accurate handling of customer correspondence, following established guidance, and helping the wider team maintain excellent service standards.
Key Responsibilities
* Handle customer enquiries in line with HM Land Registry practice and guidance
* Consult guidance and seek support from colleagues when queries fall outside technical authority
* Process, settle and resolve points arising from customer correspondence
* Record actions accurately and follow the correct procedures
* Take ownership of personal development through continuous learning
Team Contribution
* Support Customer Resolution Team leadership and contribute to service improvements
* Participate in embedding new processes and adapting to changing customer needs
* Stay up to date with Service Line initiatives and maintain all relevant standard operating procedures
Essential Skills and Experience
* Strong written communication skills
* Excellent customer service approach
* Confident in following guidance and procedures
* Ability to manage workload and prioritise effectively
* Good attention to detail and accuracy
* Proficient in MS Office, including Word, Excel and MS Teams
If this is a role you would be interested in, please apply online today.
Successful candidates will be subject to a DBS check and 3 years of referencing.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.