This is the job Role: Customer Advisor Department: Driving School Location: Cardiff - Dynamic Working Salary: £23185.56 Shift Pattern: Monday-Friday 9am-5pm Full Time/Permanent As a Customer Service Adviser, you’ll be the first point of contact for our network of over 3,300 franchisee driving instructors across our AA and BSM brands. You’ll handle a wide range of queries, from general enquiries, payments, and vehicle support, as well as complaint resolution, ensuring every interaction is handled with efficiency, empathy, and a commitment to excellent service. This is a fast-paced, varied role where no two days are the same, and your support will be key to helping our franchisees succeed. What will I be doing? Have a real desire to provide outstanding levels of customer service Are empathetic and friendly, with a professional approach Remain calm under pressure, always focusing on the customer in front of them Possess strong written and verbal communication skills Takes pride in the service they offer and the help they are able to provide Are self motivated and proficient in both making their own decisions and contributing with in a team dynamic Additional information What's in it for me? We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays Ability to purchase extra holidays Free AA breakdown membership after you start your employment Discounts on AA products including car and home insurance Employee discount scheme t hat gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.