Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience.
In the Call Centre Advisor role, you will be:
* Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS
* Booking, amending, and managing customer appointments efficiently
* Making proactive outbound calls to optimise appointment schedules and promote relevant offers
* Accurately updating customer records and interactions within the CRM system
* Delivering a consistently professional, empathetic, and high-quality customer experience
To be successful in the Call Centre Advisor role you will need:
* Previous experience in a customer service or call centre environment
* Confident IT skills, including Microsoft Word, Excel, and Outlook
* Ability to remain calm, professional, and solution-focused in busy or challenging situations
* Strong telephone manner, including handling sensitive or complaint-based calls
* Empathy and patience, particularly when supporting customers with communication difficulties
* Excellent attention to detail and a strong team-player mindset
* Flexibility to work a rotating shift pattern
This is a temporary position for an initial 12-week period, working full time hours on a 4-week rotating shift pattern, including 1 Saturday a month. You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.21 per hour + benefits of weekly pay and holiday accrual.
If customer care truly matters to you, this could be the role you’ve been looking for. Please apply today.