Overview:
Finatal is working with a leading gambling and entertainment business that is undergoing a major HR transformation programme. As part of their journey, they are preparing to deploy an Agentic AI solution that will provide employees with self-service HR support within the next 12 months. To make this vision a reality, they are seeking a HR-focused Operations Analyst to join on an initial 6-month contract. The core output of this role is to design and build a knowledge base that will fuel the AI platform.
HR Operations Analyst (6- Month Contract)
6-month contract | London or Manchester | Up to £400 per day Outside IR35
ES1001
Core Responsibilities:
* Map HR processes and systems across the employee lifecycle (onboarding, payroll, talent mobility, offboarding, etc.)
* Conduct gap analysis to identify inefficiencies and opportunities for optimization.
* Develop clear process documentation, playbooks, and knowledge assets to support the implementation of an AI solution.
* Collaborate with HR Operations teams and cross-functional stakeholders globally
* Monitor progress against project milestones and ensure alignment with governance and change management protocols
* Gather feedback from HR teams and users to inform continuous improvement
* Support training and change management initiatives to embed new ways of working.
Ideal Candidate Skill Set:
* Strong experience as an Operations or Process Analyst within HR, shared services, or people operations (Essential).
* Skilled in process mapping tools (e.g. Lucidchart) and documentation platforms (e.g. Confluence, Notion).
* Demonstrated ability to simplify and streamline processes for impact and efficiency.
* Experience working in complex, matrixed, highly regulated or professional services organisations
* Excellent stakeholder management and communication skills
* Familiarity with HR systems (Workday, SuccessFactors, or similar) beneficial but this is not a systems admin or technical BA role
* Experience supporting projects or transformations across the employee lifecycle is advantageous
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