An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.
We are looking for an energetic problem-solver who thrives in a fast-paced environment, takes initiative, and goes the extra mile for customers.
The role will be a temporary contract running until the end of January 2026, with a one-month probationary period to review performance against agreed targets before continuation.
Core hours are: Monday - Friday, 8:00 AM - 16:00 PM.
Please note that availability is required for the two core BFCM weekends, as additional hours may be scheduled if needed, but are not guaranteed.
KEY RESPONSIBILITIES
* Reply to customers on all platforms, consistently providing the highest standard of customer service and upholding our REFY tone of voice
* Achieve and maintain daily performance targets
* Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Service Manager
SKILLS, KNOWLEDGE AND EXPERTISE
* Strong team player with a collaborative approach
* Sharp, solution-focused, and proactive problem solver
* Excellent written and verbal communication, with exceptional accuracy
* Confident in achieving and exceeding departmental targets
* Thrives in fast-paced environments while maintaining high performance under pressure
* Adaptable to communicating in the REFY tone of voice
* Comfortable navigating and adapting to multiple software platforms
* Must have 1 + years of experience working in Customer Service
ABOUT REFY
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.
Community First: We prioritise community and collaboration.
Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.
Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.
Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.
REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
Department
Customer Service
Employment Type
Fixed Term - Full Time
Location
Manchester
Workplace type
Onsite