Salary: £28,000 - 49,000 per year Requirements: Some experience in an IT support role, internship, or helpdesk environment Understanding of Windows OS Understanding of Active Directory / user management Understanding of Microsoft 365 (Outlook, Teams, etc.) Strong problem-solving skills and willingness to learn Clear communication and a customer-first mindset A proactive attitude, someone who asks questions and takes ownership Desirable: IT certifications (e.g. CompTIA A, Network) Desirable: Exposure to ticketing systems Desirable: Basic networking knowledge (DNS, DHCP, TCP/IP) Responsibilities: Acting as the first point of contact for IT support queries (remote & onsite) Troubleshooting issues across hardware, software, and user accounts Supporting Windows environments, Office 365, and basic networking issues Logging and managing tickets through to resolution Escalating more complex issues to senior engineers Delivering excellent customer service and user communication Technologies: Active Directory Hardware Support Microsoft 365 Network Office 365 TCP/IP Windows More: We are hiring a 1st Line Support Engineer to join our collaborative and fast-paced support team in Burnley. Our company offers a structured training program and a clear progression path, fostering an environment that supports early-career talent with mentoring and exposure to a wide range of technologies. We provide a full-time role with a competitive salary of £25,000-£30,000 plus benefits. This is an ideal opportunity for individuals looking to learn fast and build a strong technical foundation. last updated 18 week of 2026