Job Title: Customer Service Administrator Location: Keighley, flexible hybrid working options available after probationary period. Salary: £27,000 - £30,000 (DOE) per annum, with a one-time £1,000 retention bonus upon successful completion of 6-month probation. Competitive salary offers are negotiable based on experience. Shift: Mon-Thurs 8:30am-5pm, Fri 8:30am-1:45pm (36.25hr week) Overview My client is seeking a dedicated Customer Service Administrator to join their growing team. This role is instrumental in delivering world-class service to customers while supporting key business operations. With a focus on proactive problem-solving and collaboration, you will ensure smooth communication and efficient order handling. The position offers a rewarding work environment, hybrid working arrangements, and opportunities for growth and development. Benefits * Flexible Working: 36.25-hour work week with hybrid options available. * Annual Leave: 25 days, plus Bank Holidays. * Pension & Life Assurance: Workplace pension with employee contribution up to 10%; life assurance at 4x annual salary. * Enhanced Support: Robust maternity and paternity leave policies, company-paid sick leave for up to 6 months. * Onsite & Wellbeing Perks: Free onsite parking, Help at Hand services (counselling, physiotherapy, GP appointments, and wellbeing support). * Incentives: Participate in the Employee Incentive Plan (up to 3% annual bonus based on company performance). * Additional benefits apply after 6 months of service. Join a company committed to your personal and professional growth, where success is celebrated, and where your contribution genuinely makes a difference. Key Responsibilities * Build and maintain positive relationships with customers, serving as the primary point of contact for all inquiries and service needs. * Ensure timely and accurate order entry to meet on-time delivery targets for both stocked and non-stock items. * Address customer inquiries via phone, email, and online in a professional and timely manner. * Resolve billing and order discrepancies with attention to detail and efficiency. * Track and manage customer inventory levels, flagging any concerns to sales and procurement teams. * Accurately maintain customer pricing and order information within SAP systems. * Provide quotes for customers and support sales teams by preparing price documents and staying updated on relevant pricing guidelines. * Communicate with internal teams (e.g., Commercial, Sales, and Technical) to align efforts and address customer needs. * Coordinate new item set-ups and support onboarding for new customers, ensuring a seamless experience. * Process order input and liaise with international clients to deliver exceptional service across global markets. Who We’re Looking For: Skills and Experience: * Minimum of 3 years experience in a customer service role (non-retail) with a strong track record of success. * Proficiency in SAP (or similar ERP system) and MS Office Suite (Excel, Word, Outlook). * Ability to manage multiple priorities effectively, maintaining attention to detail. * Proven communication and collaboration skills for working across teams and departments. * Experience in business-to-business (B2B) customer support (manufacturing/distribution setting is desirable). Why Join? This company strives to be at the forefront of innovative manufacturing while maintaining a commitment to teamwork, diversity, and delivering value to their customers. As a Customer Service Administrator, you will: * Thrive in a collaborative environment where your ideas and efforts are valued. * Have access to ongoing training, tools, and resources to support your career growth. * Enjoy a competitive compensation package that rewards your contributions to our success. * Be part of a team that makes a tangible difference in diverse industries Ready to Apply? If you’re passionate about providing excellent customer support and want to grow your career in a company that values you, submit your application today. We can't wait to hear from you