Customer Service Agent – Remote | Lululemon | UK-Based Applicants Only
* Location: Remote (United Kingdom)
* Job Title: GEC Educator – Customer Service Agent
* Contract Type: Fixed-Term | Full-Time (40 hours/week)
* Vacation Blackout: 20 November 2025 – 10 January 2026
Purpose of the Role
Join Lululemon’s Guest Education Centre (GEC) as a Customer Service Agent, where you’ll deliver world-class support across phone, email, live chat, and social media. You’ll be the voice of the brand, helping guests navigate their shopping experience with empathy, efficiency, and product expertise.
Key Responsibilities
* Resolve guest inquiries with warmth and professionalism
* Manage orders, returns, and troubleshooting across multiple platforms
* Maintain deep knowledge of Lululemon products and policies
* Meet quality, schedule adherence, and efficiency targets
* Participate in career development and performance coaching
* Contribute to an inclusive team culture through IDEA initiatives
Skills, Experience & Qualifications
Required:
* Minimum 1 year of customer service experience
* Strong verbal and written communication in English
* Ability to multitask and manage live chat conversations
* Intermediate to advanced computer skills (Microsoft Office, internet navigation, 50 WPM typing)
* Commitment to 2.5 weeks full-time training
* Self-motivated, dependable, and able to work independently
Preferred:
* Familiarity with e-commerce platforms and CRM tools
Schedule & Work Requirements
* Weekdays: 7am–5pm GMT
* Full-time: 40 hours/week
* Work-from-home setup:
o Quiet, distraction-free space with a closable door
o Reliable internet connection
o Ability to work on a computer for up to 8 hours/day
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