Join one of the most innovative companies in medical imaging and healthcare software, transforming how hospitals manage, share, and interpret diagnostic data. Our cloud-based platform powers AI-enabled imaging, teleradiology, and advanced visualization across global health networks, improving patient outcomes and accelerating clinical workflows.
We’re now looking for an experienced Support Manager to lead and scale our global support and deployment operations. You’ll manage a talented, multi-skilled team delivering world-class technical support, system integrations, and software deployments for hospital and clinic networks worldwide.
Key Responsibilities
* Lead, mentor, and grow a global team of support and deployment engineers.
* Define and manage KPIs, SLAs, and escalation paths to ensure exceptional service.
* Oversee day-to-day support operations and implement ITIL-based processes.
* Plan and manage customer deployments, migrations, and integrations with healthcare systems (HIS, RIS, PACS, VNAs).
* Provide technical leadership in Microsoft Azure, MS SQL Server, and healthcare interoperability (DICOM, HL7, FHIR).
* Act as the senior escalation point for key accounts and provide executive-level reporting.
* Collaborate cross-functionally with Product and Development teams to resolve issues and improve system performance.
* Drive automation, proactive monitoring, and alignment with ISO 13485, ISO 27001, GDPR, HIPAA, and MDR standards.
Skills & Experience
Essential:
* Proven experience managing support and deployment teams in a healthcare IT or SaaS environment.
* Strong hands-on expertise with Microsoft Azure and MS SQL Server.
* Deep understanding of DICOM, HL7, and healthcare system integrations.
* Experience with project management frameworks (Agile, PRINCE2, PMP).
* Strong troubleshooting, leadership, and communication skills.
* Experience leading distributed teams across multiple time zones.
Desirable:
* Knowledge of FHIR integrations and advanced visualization software (CT, PET/CT, Mammography).
* Familiarity with ISO 13485 / ISO 27001 frameworks.
* Background in PACS, RIS, or teleradiology systems.
* Experience with automation tools, monitoring platforms, or DevOps practices.
What’s on Offer
* Lead a global support function in a fast-growing medtech innovator.
* Competitive salary and performance-based incentives.
* Hybrid working model offering flexibility and collaboration.
* Ongoing professional development and certification support.
* A collaborative, forward-thinking culture driving the future of medical imaging.