What you will be doing:
1. Coordinate procurement for hardware, software, and support contracts: raise requisitions, evaluate quotes, place and manage purchase orders, and ensure compliance with policies, controls, and regulatory requirements.
2. Support business cases and service shaping (costs, commercials, risks); negotiate terms and SLAs where required; manage renewals, compliance, and supplier performance.
3. Define and maintain service scope and deliverables; ensure new or changing services are fit for purpose and formally accepted; track KPIs/SLAs to evidence outcomes and drive continuous improvement.
4. Set and manage service budgets; forecast and report performance; validate invoices, reconcile spend, and proactively identify cost efficiencies, automation opportunities, and service improvements.
5. Understand client priorities for change, innovation, and transformation, and help shape inclusive, practical solutions to address their challenges.
6. Support revenue, margin, and client value-for-money outcomes through effective service and asset management.
What you will bring:
7. Experience managing service delivery to SLAs and KPIs.
8. Experience in IT asset management, particularly software and hardware.
9. Knowledge of ITSM tools (, ServiceNow).
10. ITIL Foundation (or willingness to achieve it).
11. A strong sense of accountability and ownership, with a focus on delivering a high-quality service.
12. Confidence to influence decisions and challenge constructively when needed.
It would be great if you had:
13. Relevant sector experience.
14. Experience in contract and supplier management.
15. Membership of a recognised professional IT body.
16. A track record of working with or managing budgets.
17. Understanding of different service delivery models.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent.
Location: Farnborough based with 1/2 days remote working
Security Clearance Level: SC Cleared
Internal Recruiter: Rebecca.
Salary: £36,000-40,000
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.