Training & Event Coordinator
Department: Business Support
Employment Type: Permanent - Full Time
Location: Manchester
Reporting To: Client Training Manager
Description
We have an excellent opportunity for somebody wishing to develop a career within financial services. You'll have strong spoken and written English skills, be professional, eager to learn and passionate about delivering excellent customer service! Threesixty is a leading UK-based provider of compliance, regulatory, and business-support services for financial advice firms and we are looking for a Compliance Monitoring Officer to join the team. We offer practical guidance, training, research, and helpdesk support to help advisers manage regulatory responsibilities, strengthen governance, and operate more efficiently. As part of Fintel, our mission is to enable firms to thrive in an ever-changing regulatory and commercial environment.
Role Overview
As Training and Events Coordinator, you will become the go-to member of the team managing the delivery of a suite of training to threesixty clients and also provide crucial support for the Group events team who deliver a range of in-house and bespoke events in relation to training and continued professional development for financial advisers.
What you'll do
* Managing email and phone queries from clients in connection with accessing training, continued professional development (CPD) certificates and various other queries
* Support the team with event organisation for both in-house and bespoke events as required
* Attend events, meeting clients face-to-face
* Assist with post event evaluation - coordinating the feedback report, and internal debriefs
* Attend and organise interdepartmental meetings with feedback on events
* Coordinate the delivery of annual CPD programmes to threesixty clients which could be both in-person events or online webinars and training workshops.
* Opportunity to develop regulatory or technical knowledge with exam support if desired
What you'll need to succeed
Essential requirements
* Experience in an administration role as would experience working with customers
* Good spoken and written English - you'll be speaking and sending written communications to a wide range of clients, including those at the most senior levels, so you should feel confident doing this
Your approach to work
* Excellent attention to detail
* Have a passion for delivering excellent customer services - a positive outlook and personality with a curious mind eager to learn!
* Organised and a keen multi-tasker - happy to roll up your sleeves
* Self-motivated with strong prioritisation skills
Important to know
Location
* This is a hybrid role - 2 to 3 days each week in our office in South Manchester (Wythenshawe)
* From time to time (with advance notice) you'll need to stay overnight in hotels for face-to-face events.
* Normal working hours are 9 to 5pm but occasionally, you may need to work longer hours in support of events.
Right to Work
Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
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