P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Service Advisor to join their team on a full-time, permanent basis based in Norwich. Main Responsibilities: To control and maximise service bookings, interpreting customer’s requirements and administration control. To conduct all transactions with customers with the utmost courtesy and professionalism. To ensure that customer satisfaction and customer retention is maximised. To ensure that all company policies and procedures are always adhered to. To ensure that the staffing levels in the service reception and other areas in your control are always in line with group policy. To ensure all bookings for service/repair work either by personal contact or by telephone, obtaining all necessary details including work required, nature of problem and full data capture. During the booking/appointment process to check and update customer and vehicle details, in respect to address, contact phone numbers, e-mail and next MOT and Service due dates. To promote/up sell additional products, services as required by the company, such as Service Plans, EDT etc. Schedule all work to maximise workshop utilisation, ensuring that work is capable of completion in line with customer expectation offering alternatives if required. To ensure that all customer concerns are dealt with speedily and effectively and that any unresolved problems ...