Senior Collections Advisor
Crewe, Cheshire
Up to £30,000 per annum (depending on experience)
We’re looking for an experienced
Senior Collections Advisor
to join the growing team in Crewe.
In this role, you’ll be responsible for managing a portfolio of customer accounts, ensuring the timely recovery of outstanding balances while maintaining a professional and empathetic approach. You’ll handle inbound and outbound communications, negotiate payment arrangements, and work closely with internal teams to resolve queries efficiently.
It’s a fast-paced, customer-focused position that requires strong communication, organisation, and problem-solving skills — ideal for someone who thrives in a structured environment and enjoys building positive customer relationships.
What You’ll Do:
·
Manage a portfolio of customer accounts, making outbound calls and handling inbound queries.
·
Negotiate payment plans and resolve overdue balances in line with company policies.
·
Handle customer queries professionally, ensuring a positive and compliant experience.
·
Maintain accurate and detailed records of all communications and actions.
·
Escalate complex or high-risk cases to the Collections Manager when required.
·
Support continuous improvement by sharing best practices and contributing to team development.
·
Achieve individual and team performance targets to support wider business goals.
What We’re Looking For:
·
Minimum 1 years’ experience in collections, credit control, or customer service.
·
Excellent communication and negotiation skills with a professional, empathetic approach.
·
Strong organisational and time management skills with great attention to detail.
·
Knowledge of collections processes and regulatory requirements (desirable).
·
Confident using collections systems, CRMs, and Microsoft Office.
What’s on Offer:
·
Salary: Up to £30,000 per annum (depending on experience).
·
A friendly, collaborative team culture where ideas are encouraged.
·
The opportunity to be part of a fast-growing, innovative global business.
·
Ongoing professional development and support.
·
A workplace that values inclusivity, innovation, and continuous improvement.
If you’re a confident communicator with a passion for delivering results and building strong customer relationships, we’d love to hear from you.
Apply today through Nter Talent to join a business that’s shaping the future of sustainable solutions