Work Pattern
Week 1
* Sunday 04:30-12:30
* Monday 04:30-12:30
* Tuesday 04:30-12:30
Week 2
* Thursday 04:30-12:30
* Friday 04:30-12:30
* Saturday 04:30-12:30
Under 18 disclaimer
This job role involves operating mechanical equipment relevant to the role. We cannot consider applications from anyone under 18 to comply with health and safety legislation.
Please note that the £3.00 p/h unsocial premium applies only to hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organized, and ready for our colleagues and customers.
Your responsibilities include accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Your efficiency and agility will help create a seamless shopping experience by keeping products available for our customers at all times.
Our operations team ensures the store runs like clockwork, so you'll need to be ready to roll up your sleeves and keep things moving.
Digital confidence is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and ensure products are where they need to be.
Being a team player is crucial. You'll work closely with colleagues across the store to support operations and foster an inclusive environment.
Flexibility is vital. You should be confident working across various operational tasks and adaptable to the store's changing needs.
Are you ready? Apply now!
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers and promote our products. As the face of the business, you'll be the voice of our customers, helping us improve continually.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean, tidy, and stocked
* Monitor and deliver on sales targets, promotions, and opportunities
* Engage proactively with customers to understand their needs and provide recommendations
* Build product knowledge to assist customers effectively
* Utilize digital tools and communication channels to enhance customer service
Key Capabilities
* High customer service standards
* Attention to detail and commitment to quality
* Receptive to feedback and self-improvement
* Effective workload management
* Strong communication skills
* Adaptability to change
* Ability to build positive relationships
* Digital capability
Everyone's Welcome
M&S is committed to leading the retail industry into a greener, digital future. We embrace diversity and inclusion, and we welcome flexible working arrangements. If you need reasonable adjustments during recruitment, please share this with us, and we will ensure your needs are met.
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