After qualifying period & subject to terms and conditions and/or eligibility, you'll be responsible for:
1. Efficiently Manage Tickets: Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA's.
2. Be the First Point of Contact: Manage the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.
3. Organise and Prioritise: Take charge of your daily workload, setting priorities to ensure smooth operations.
4. Research and Resolve: Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
5. Coordinate Accommodation: Book hotel accommodation for the Field Team, working towards KPIs to minimise costs.
6. Collaborate with the Results Team: Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
7. Ensure Smooth Clinic Operations: Liaise with team members to maintain the smooth running of clinics.
8. Support Resource Planning: Assist with rota requests, cancellations, reschedules, and sickness cover.
9. Review and Approve: Oversee timesheets and expenses, ensuring they are completed and approved.
10. Support HAS Managers: Take notes during key investigations and disciplinary meetings.
11. Stay Informed: Regularly update your knowledge on field regulations, company products, processes, and procedures.
Why Join Us?
* Impactful Work: Your role is crucial in ensuring our Field Team operates efficiently and effectively.
* Collaborative Environment: Work closely with various teams and departments, fostering a supportive and dynamic workplace.
* Professional Growth: Opportunities for continuous learning and development in a fast-paced environment.
* Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.
* There may be on call requirements for this role.
The Hours
* Full time - 37.5 hours per week total
* Permanent
* Hybrid - minimum of 1-2 days in our Worthing Head Office per week
* Able to work any days between Monday to Sunday
* Able to work any times between 6am and 10pm
* 10 hour shifts, 4 days on, 3 days off.
* Rotational rota working earlies, lates and weekends
Requirements
To be successful in this role, we'd like you to be able to demonstrate some of the following key skills, knowledge, experience or behaviours:
* Excellent planning and organisation
* Prior experience using Microsoft Office Applications - Excel in particular, and strong computer literacy
* Strong communication with the ability to provide clear and concise feedback
* Be a natural conversationalist
* Be able to communicate confidently both over the phone and in person
* Great listening skills
* The ability to work in pressurised situations
* Be responsible by nature, and be able to take accountability for your actions
* Extensive customer service experience
Salary and Employment Details
£26,260 per year
Permanent, Full-time
18 hours ago
Company Description
An organisation with a strong purpose, vision and goal - we're all about living health confident.
Position
Field Support Executive
Worthing, West Sussex
£26,260 per year plus performance-based bonus
Full time, Permanent
Additional Benefits
* A competitive salary of £26,260 per year
* Annual performance based bonus of £3,000 per year (paid quarterly)
* Four free Health Assessments per year, which can be used by yourself, family or friends
* A further 50% off any additional testing
* 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days
* Sophos@Home protection
* EAP Scheme
* Company sick pay scheme
* Enhanced family leave
* Life Insurance
* Employee referral bonus scheme of up to £1,000
* Matched company pension (up to 5% or up to capped amount)
* Cycle to Work Scheme
* Employee Charity Sponsorship Scheme
* Discounted Gym Membership
* Home office allowance - yearly allowance of £130 to make working from home more comfortable!
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