Service Advisor - Farnborough
Basic Salary: £28,000 - £30,000
On-Target Earnings: £40,000+ | Full-Time | Permanent
Are you passionate about delivering exceptional customer service in a fast-paced, rewarding environment? Do you thrive in a role where every day brings something new? If so, this could be the opportunity you've been waiting for.
We're currently recruiting for an experienced and enthusiastic Service Advisor to join the aftersales team at a well-established dealership in Farnborough. With over 50 years of motor trade success, this dealership has built a reputation for excellence, both in customer service and employee satisfaction.
Working in a modern, fully equipped facility with a loyal customer base and a supportive, friendly team, this is a fantastic opportunity for someone looking to grow within a business that genuinely values its people.
What You'll Be Doing:
Acting as the first point of contact for all service-related enquiries, whether face-to-face, over the phone or online
Booking, scheduling, and managing customer service appointments efficiently and professionally
Providing clear and knowledgeable advice on recommended repairs, servicing, and maintenance
Keeping customers fully updated throughout the service process, managing expectations with clarity and care
Working closely with technicians and the parts team to ensure seamless handovers and service delivery
Managing service administration including job cards, invoices, and warranty claims accurately and promptly
Playing an active role in meeting department targets and maintaining customer satisfaction scores
What's In It For You?
Competitive basic salary of £28,000 - £30,000, depending on experience
Realistic OTE of £40,000+ through an uncapped bonus scheme
1 in 3 Saturdays off, giving you a better work-life balance
Ongoing training and career development opportunities within a stable and growing dealership
Modern showroom and service facilities with excellent reputation
About You:
We're looking for someone with the perfect mix of customer service skills, automotive knowledge, and a proactive, can-do attitude.
To be successful in this role, you'll ideally have:
Previous experience as a Service Advisor in the automotive industry or in a customer-facing technical environment (motor trade preferred)
Excellent communication and interpersonal skills
Strong organisational abilities with great attention to detail
Confidence to upsell service plans, products, and additional work in a professional and ethical manner
A genuine passion for automotive service and a desire to deliver a 5-star customer experience
A full UK driving licence is desirable
If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.
Please note Alecto Recruitment are acting as an employment business in relation to this vacancyINDAV