Join to apply for the Service Reliability Engineer (GNSP) role at Sky
We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you’ll enjoy plenty of benefits, plus experiences you’ll only find at Sky.
What You’ll Do
* ‘Eyes on glass’ monitoring of network monitoring tools
* Receive inbound calls to the NOC (FE, 3rd parties, suppliers, partners)
* Manage inbound / outbound access requests
* Triage network faults and alerts raised through Comarch / Sev-One / Spark auto-ticketing
* Raise Spark tickets and assign / callout appropriate support teams across Group Networks
* Triage fixed network faults
* Execute network repair actions in accordance with established playbooks (especially node / card faults)
* Monitor change activity and support implementation teams with pre-check / post check activities as required
* Support escalations to Network Reliability Engineering team for non-BAU IP network faults
* 24/7 operational contact point for network issues and incident co‑ordination
* BAU change management co‑ordination
What You’ll Bring
The ideal candidate will be a network engineer possessing excellent problem‑solving skills and demonstrate a proactive approach to issue resolution. They will be equally comfortable monitoring the network, supporting BAU change and directly resolving incidents using a combination of CLI and network management tools. Effective communication and the ability to remain calm under pressure are essential. A willingness to adapt to evolving technologies and processes within a fast‑paced environment is highly valued.
* Technical understanding of telecoms networks across IP core, access, transmission, cloud and ISP services
* Understanding of the functions and architecture of other network domains (including voice, mobile and CDN)
* Ability to understand the information provided by network monitoring systems and undertake appropriate action to resolve incidents.
* Network Engineering operational expertise in service provider network technologies like Access, MPLS, IP routing, switching, network security (firewalls), and load balancing.
* Technical knowledge and skills up to the equivalent of professional-level (e.g. CCNP, NSE) with competence in at least one major vendor with strong troubleshooting, documentation, and familiarity with automation/monitoring tools.
* Experience of telecoms change and incident management processes.
* Strong team ethic working in an unpredictable operational environment.
Team overview
The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network. It provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on‑call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains.
Inclusion & How You’ll Work
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your Office Space
Brick Lane Office
Our Brick Lane office is in the heart of the East End of London. It’s part of a vibrant and varied community; close to street food, cafes, and shops.
The closest tube station is Aldgate East and Liverpool Street is about a 10‑minute walk.
We’d love to hear from you
Inventive, forward‑thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.
But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Engineering and Information Technology
Industries
* Broadcast Media Production and Distribution
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