WearelookingfortwoServiceDeskAnalystsforanimmediatestart. YouwillbejoininganestablishedITservicedeskwhereyouwillbefirstpointofcontactfortechnicalsupport,providing1st/2ndlineresolutionofhardware/softwareandnetworkrelatedissuesaswellasundertakinguseradministrationandaccessrelatedtasks. KeySkillsandExperience PreviousexperienceworkingonanITServiceDeskinanITILenvironment Haveagoodunderstanding/proficiencyinMSofficesuiteapplications,desktopoperatingsystemsandserveradministration ExperienceofAdobeandAntivirussoftware ExperienceofExchange/Activedirectory(i.e.Accountcreations,passwordresets,creationofgroupsetc.) Understandingofnetworkconceptse.g.DNS,DHCP,Email,HTTP,SSLandTCP/IPprotocols Basicnetworkingskillse.g.LAN/WAN/VPNsupport Experienceworkinginahighcallvolumeenvironment. Motivatedindividualwithapositivecandoattitude. Greatteamplayer Goodanalytical,problemsolvingandcommunicationskills Flexibilitytoworkoutsideofcorehourswhenrequiredtosupporttheteaminresolvingmajorincidentsorduringpeaktradingperiods Workswellunderpressureandcanmulti-task Theidealcandidatewillalsoholdafullcleandrivinglicenceastravelbetweengroupsitesmayberequired. Thisisa3monthcontractwiththepossibilityofapermanentroleattheendofthecontract. Pleasenotethisroleisperformedon-site5daysperweek. InsideIR35