Join to apply for the Director of Client Services role at Ziff Davis6 days ago Be among the first 25 applicantsJoin to apply for the Director of Client Services role at Ziff DavisGet AI-powered advice on this job and more exclusive features.DescriptionAs Director of Client Services, Europe, you will lead and scale a high-performing regional team of Technical Account Managers and Telecom Network Data Scientists, driving excellence in client engagement, retention, and growth across the European market. Based in the UK or Ireland, you will serve as a key partner to senior stakeholders - internally and externally - ensuring our clients achieve measurable value from Ookla’s data-driven solutions.You are an experienced leader with a strong background in technical sales, telecommunications, and enterprise end to end customer engagement lifecycle. You thrive in fast-paced, evolving environments, and bring a strong mix of strategic thinking, operational rigor, and hands-on leadership.Key ResponsibilitiesLead, coach, and develop the Europe-based Technical Account Management and Telecom Network Data Scientists team, fostering a culture of client-centricity, accountability, and continuous improvement.Own the client success strategy for key accounts across Europe, ensuring high retention and customer satisfaction.Act as an escalation point for complex technical or business-critical issues, collaborating cross-functionally with Product, Engineering, and Sales.Serve as a trusted advisor to senior client stakeholders, including Director and C-level executives, identifying growth opportunities and influencing long-term strategic roadmaps.Partner with regional Sales leadership to assess account health, support pre-sales activities, and proactively uncover upsell and cross-sell opportunities.Represent client needs and regional insights within Ookla’s product development lifecycle.Regularly meet clients onsite or remotely to strengthen partnerships and align on strategic goals.Stay current on technology trends, particularly in telecom, broadband, and wireless infrastructure, to deliver informed consultation to clients.Visualize and present data insights to highlight value and impact across customer use cases.Qualifications10–20 years of experience in enterprise-level client engagement lifecycle, technical account management, in the telecommunications sectors (a must).Proven success leading regional or international client-facing teams, preferably in EMEA.Strong knowledge of mobile networks, RAN/RF, internet, and broadband infrastructure.Strategic thinker with demonstrated success supporting enterprise clients and navigating complex B2B engagements.Adept in big data storytelling, using insights to drive value realization for clients.Exceptional communication and relationship-building skills across diverse stakeholders and geographies.Familiarity with Ookla’s product offerings or similar technology-based platforms.Ability to travel regularly across Europe to engage with clients.Bachelor’s degree required; Master’s, MBA or international business education is a plus.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Ziff Davis by 2xSign in to set job alerts for “Director of Client Services” roles.London, England, United Kingdom 8 months agoLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 3 hours agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoAccount Director (Facilities & Workspace)London, England, United Kingdom 1 week agoSenior Account Director, Client ServicesDirector, Technical Client Services (EMEA)London, England, United Kingdom 2 days agoSenior Director of Professional Services ConsultingSenior Director of Professional Services ConsultingLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoDirector, Transaction Banking Solutions - Head of Commercialisation & Client ManagementLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoAccount Director- B2B Client Services, Trade FMCGLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 days agoGroup Director - Healthcare CommunicationsLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoSenior Manager, Experiential, Event ProductionLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 2 weeks agoVice President Corporate Secretarial – Client ServicesLondon, England, United Kingdom 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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