Who You Are You are expected to have operational leadership and management experience in customer-facing, front-line services. Your role will require the ability to manage and motivate staff, as well as a commitment to delivering high-quality services to vulnerable and elderly residents. You should have a supportive and compassionate approach, as well as an understanding of Health & Safety and safeguarding protocols. Flexibility, adaptability, and a commitment to equality and diversity are essential as you navigate a transformation within the service. What the Job Involves The main purpose of the role is to manage and improve operations within the Community Health and Wellbeing service. This includes overseeing six Centres for the Community, which provide hot meals, activities for older people, and hire spaces to community groups. You will oversee and manage employees and volunteers, ensuring smooth delivery of services and transitioning to a new 'Connected Communities' model. The role involves reviewing and improving processes, ensuring compliance with legislation and best practices, and managing financial processes. You will work collaboratively with other Council teams and external partners to implement service improvements and ensure the safety of all stakeholders. Skills Operational leadership and management Effective communication with stakeholders Motivating and empowering staff Strong problem-solving skills Good financial management Strong IT skills Decision-making and initiative Ability to work under pressure Strategic and creative thinking Commitment to equality and diversity