Join to apply for the Contact Centre Officer role at Blackpool and The Fylde College.
The Role
Blackpool and The Fylde College (B&FC) is seeking an organised, customer‑focused Contact Centre Officer to join our busy and friendly team. This role is key to providing accurate information and exceptional support to prospective students, employers, and other enquirers across multiple channels, including phone, email, and live chat. You’ll handle a wide range of enquiries, make outbound calls to promote College opportunities, and ensure every customer receives a positive and professional experience that reflects B&FC’s high standards of service.
Your Responsibilities Will Include
* Managing and updating customer records across multiple systems, ensuring information is accurate and accessible for colleagues across the College.
* Coordinating with curriculum and support teams to resolve enquiries efficiently and maintain a smooth flow of information between departments.
* Managing the College’s Live Chat service (Zendesk), providing timely and informed responses to online enquiries.
* Supporting the administration of course bookings and payments, including generating invoices and maintaining accurate financial records.
* Assisting with application and enrolment processes—verifying applicant details, arranging interviews, and issuing follow‑up communications.
* Contributing to outbound campaigns designed to generate new business, fill vacancies, and enhance engagement with target audiences.
* Taking part in College events, such as open evenings and enrolment sessions, to provide face‑to‑face support and guidance to visitors.
Why Join Us?
This is an exciting opportunity to play a key role in connecting students and employers with the opportunities B&FC offers. You’ll be part of a supportive, high‑performing team that values professionalism, collaboration, and continuous improvement. Your work will directly contribute to student success and the College’s reputation for excellence in education and customer service.
Interested? Apply Early!
We may close this vacancy early if we receive sufficient applications, so apply now and become part of a team that helps every B&FC customer start their journey with confidence and success.
How We Support You
At Blackpool and The Fylde College, we’re committed to creating an inclusive and supportive recruitment process. If you require any adjustments to take part in our selection process, please let the hiring manager or People Team know before your interview so we can make sure you have the support you need to perform at your best.
Rewards and Benefits
* Enhanced leave allowance of 38 days (full‑time equivalent), inclusive of bank holidays
* Opportunity to purchase additional annual leave
* Competitive pension scheme:
o Teachers’ Pension Scheme (TPS) – 28.68% employer contribution
o Local Government Pension Scheme (LGPS) – 15.4% employer contribution
* Extensive professional development opportunities for all, with B&FC choosing to invest circa £1.8m annually in colleague development and professional qualifications
* Agile working opportunities
* Enhanced Family friendly policies
* Extensive wellbeing provision including, but not limited to:
o Access to funded Employee Assistance Programme (EAP) available 24/7, 365 days a year
o Occupational Health
o FREE Flu Vouchers for those not entitled through the NHS
o FREE eye tests
o Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing
o FREE healthy breakfast
o Sports facilities including fully equipped gym and discounted memberships
o Health and beauty salon
o Trim Trails on Campus (guided routes for walks)
* Onsite food outlets and Starbucks at subsidised rates
* FREE car parking
* Car lease scheme
* Cycle to work scheme
* Onsite kids ‘Sports Camp’ 8am – 5pm during selected half‑term breaks
B&FC is committed to the promotion of Equality, Diversity & Inclusion in all resourcing practices. Please email jobs@blackpool.ac.uk should a specific adjustment be required to support in the application and selection process.
B&FC is dedicated to safeguarding and the promotion of the welfare of all learners, and expects all colleagues to share in this commitment. As such, employment at B&FC is subject to an Enhanced DBS Check via the Disclosure and Barring Service. For further information on DBS, please click here.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. Check whether your conviction or caution is spent by visiting Disclosure Calculator.
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