Purpose of the role
Reporting to the Head of IT, this role assists with the development and maintenance of the IT applications for Phoebe Philo Ltd, ensuring that the applications necessary to support the business are user-friendly, effective, cost-efficient, secure, and compliant.
Responsibilities
* Collaborate with all departments across the organization to understand their requirements and work with them to select and implement technology to support their needs, including:
* Front end ecommerce stack: work with the digital team to ensure that the front end ecommerce stack is optimized, resilient, secure, and compliant
* Airtable: work with the product development and other business teams to understand their needs and enhance the Airtable solution supporting the company's design and development processes
* Finance: collaborate with the finance team to optimize systems for accounting, reporting, accounts payable, online payments, VAT, and payroll, ensuring resilience, security, and compliance
* Logistics: ensure systems for carrier management, shipping labels, returns handling, etc., are functioning well and are improved
* Sustainability: work with relevant teams to optimize systems for collecting and tracking sustainability data
* Integrations: ensure system integrations, including middleware, are optimized, resilient, secure, and compliant
* Develop and manage relationships with partners and contractors to support technology requirements
* Provide guidance and training across the organization on all systems and platforms
* Maintain operational reliability, stability, security, and compliance of technology services and applications following industry best practices
* Ensure all technology processes comply with laws and regulations such as GDPR
* Drive collaboration across teams for smooth technology rollouts
Qualifications, Skills, Experience Required
* Degree in Computer Science or demonstrable experience
* 3-5 years’ experience in technology roles within fashion, particularly e-commerce and product development, ideally in luxury fashion
* Experience in start-up/scale-up environments, demonstrating capability to update and improve technology stacks through growth stages
* Knowledge of current and emerging computer architectures, technologies, application development techniques, and suppliers/partners
* Experience with relevant systems such as Shopify, Hubspot, Powerfront, Avalara, Global-E, JOOR, Brightpearl, Airtable, Microsoft Business Central, Concur, SDI, and no/low code platforms like MAKE
* Ability to lead technology projects to meet business objectives
* Proven ability to apply technology solutions to business problems
* Excellent problem-solving, decision-making, communication, and stakeholder management skills
* Ability to work under tight deadlines in a fast-paced environment
* Strong leadership and interpersonal skills to build trust and credibility
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