Overview
We are seeking an experienced and dynamic Head of Operations to provide senior leadership across all operational, strategic, and performance functions of STHC. The postholder will lead service delivery, governance, quality, member and stakeholder relationships, business development, and organisational transformation. This role is critical in ensuring safe, compliant, and effective delivery of all programmes and services, supporting organisational sustainability and driving innovation across primary care. You will also deputise for the CEO and act as a key strategic leader within the organisation.
Responsibilities
* Strategic & Organisational Leadership
* Support organisational strategy, business planning, and longterm sustainability.
* Provide overall strategic oversight of General Practice delivery.
* Lead innovation, transformation, research, and service development.
* Develop business cases and lead tendering/contracting opportunities.
* Deputise for the CEO where required.
* Programme & Operational Delivery
* Lead contract management and ensure delivery against KPIs.
* Oversee operational budgets, service costing, and resource planning.
* Lead mobilisation, ongoing improvement, and performance of all services.
* Support operational managers and clinicians with leadership and decisionmaking.
* Manage subcontracted and outsourced services to deliver highquality outcomes.
* Quality, Governance & Assurance
* Lead organisational quality frameworks, continuous improvement, and assurance processes.
* Oversee audits, dashboards, KPIs, and performance monitoring.
* Ensure compliance with regulatory standards, including CQC.
* Lead risk management, incident processes, and quality impact assessments.
* Produce highlevel assurance and performance reports for the Board and commissioners.
* Stakeholder, Commissioner & Member Engagement
* Build effective relationships with practices, PCNs, commissioners, and partners.
* Lead membership engagement and enhance member experience and value.
* Represent STHC in strategic forums and partnership meetings.
South Tyneside Health Collaboration (STHC) is the GP Federation for South Tyneside, bringing together practices across the borough to develop highquality, innovative services at scale. We work collaboratively with practices, Primary Care Networks, and system partners to strengthen general practice and improve outcomes for our population.
#J-18808-Ljbffr