Are you an experienced Property Services Manager, seeking a new permanent role?
My client has an immediate opportunity for a Quality & Co-Ordination Manager to join their Commercial Services department on a permanent basis.
This is a senior role, responsible for the day-to-day management of Quality and Co-ordination of 3 areas of operation for Homecare, Repairs, Compliance & Complaints/Disrepair working under the direction and supporting the Senior Commercial Manager.
Responsibilities:
Ensure workflows are operating effectively and the prioritisation of high-profile works are co-ordinated across the Homecare team, its partners and stakeholders.
Work closely with stakeholders in the RSL environment, managing expectations through good communication.
Review, challenge and determine internal and external stakeholder priorities, including regulatory bodies.
Ensure all works are carried out using a M3NHF schedule of Rates.
Work in partnership with a main contractor, ensuring the specifications of the contracts are adhered to and work is carried out to the set requirements.
Manage all works within the annual set budgets with a keen commercial awareness across the sector.
Analyse R&M KPI and TSM Performance Management reports of the overall team, challenging when relevant to ensure excellent service.
Represent the business, to lead and or attend various meeting to ensure oversight and overall co-ordination of tasks and priorities, engaging with all stakeholders. Requirements:
Effective interpersonal skills, including teamwork, networking and negotiation skills with the ability to positively motivate all stakeholders both internal and external, whilst building trusted relationships alongside a can-do attitude.
Technically competent and ideally experienced in contractor management. Experience of working with TPC or JCT contracts desirable. Experienced in working with a property services (R&M) environment.
Must have a commercially astute approach with a focus on obtaining value for money while agreeing best outcomes for our customers.
Good knowledge and experienced with complaint processes, Housing ombudsman enquiries, and regulatory notices that require departmental action plans.
Full driving licence and access to own transport with appropriate business insurance or ability to travel in a timely and efficient manner to attend meetings in locations not easily accessed by public transport. To apply, please attach a copy of your CV