This Role: Customer Accounts Administrator - Full Time 37.5hr week with working hours of 9am to 5pm -
Location: Beeston, Nottingham, NG9 1LA
Salary Banding: £25,979 - £27,346
Free onsite parking - subject to
Free onsite parking - subject to availability
Hybrid roleto be discussed at interview.
At Metropolitan Thames Valley Housing we have a fantastic opportunity for a detail-oriented individual who can provide administrative support to our team of dedicated Customer Account Advisors. Working in a region to provide administrative support to the Customer Accounts regional team this role will see you dealing with incoming communications, managing the team email inbox and court calendar, also dealing with general queries by post, phone and email.
Key Responsibilities
1. Managing incoming communications (post and emails) on a daily basis and responding directly or distributing amongst the team.
2. Administering the team court calendar so that appointments are listed and accepted by colleagues and lock changes are booked to ensure hearings/evictions are not missed.
3. UC administration providing rent verification for UC claims to the DWP and applying for APAs when required.
4. Housing Benefit (HB) administration - providing proof of rent and applying fo...