Customer Services Advisor
Contract Type: Temporary (2 months) with potential to extend
Location: Norwich, Office‑based
Hours: Full time
Salary: £13.33 per hour
We are seeking a compassionate, professional, and well‑organised Customer Services Advisor for our client based in Norwich to act as the first point of contact for all enquiries into the central office within the Care Sector. You will play a key role in delivering excellent customer service, managing sensitive enquiries, and supporting the Customer Relationship Manager with enquiry pipeline administration.
This role requires strong communication skills, excellent attention to detail, and experience working with CRM systems or enquiry‑logging tools. You will regularly engage with families, carers, and healthcare professionals, providing clear and empathetic support while handling sensitive or complex cases confidentially.
Key Responsibilities
Record all interactions accurately and promptly within the CRM system and ensure timely follow‑up.
Coordinate administrative tasks, including sending information packs and updates.
Support the preparation of enquiry and occupancy reports.
Arrange tours, assessments, and appointments on behalf of managers.
Prepare documentation for admissions and move‑ins.
About You
Strong communication skills with a professional and approachable telephone manner.
Ability to demonstrate empathy, calmness, and professionalism when dealing with families and sensitive enquiries.
Experience managing confidential or complex customer enquiries.
Confident IT user with strong CRM and system navigation skills, ensuring accurate record‑keeping.
Highly organised with the ability to manage multiple enquiries and maintain excellent attention to detail.
Able to work independently as well as part of a wider team.
Experience supporting operational or customer‑facing teams is desirable. Why Work Through Hales Group?
At Hales Group, we treat candidates as our customers. Our experienced Lowestoft-based consultants are dedicated to matching you with the right career opportunity and supporting you throughout the entire recruitment process.
Hales Group Ltd collects and retains applicant information to support recruitment processes, maintain equal opportunities compliance, and share future job opportunities. If you would prefer not to be contacted, please reach out to your local branch