It operations manager

Job Description

IT Operations Manager

We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function.

This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies’ technical infrastructure, whilst working alongside the Infrastructure Manager.

The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers.

The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value.

Location: Norwich City Centre (free on-site parking provided)

Hours: Full-time 35 hours per week, Monday-Friday

Salary: £50,000 PA DOE

Key Responsibilities:

• Lead and support the Technical Support team
• Manage and maintain core IT infrastructure and services
• Ensure adherence to cyber security standards and best practices
• Oversee infrastructure change planning and implementation
• Work closely with third-party suppliers and service providers
• Support the ongoing development and improvement of IT operations
• Provide timely and effective technical support to users
• Carry out out-of-hours maintenance when required

Essential Skills & Experience:

• Minimum 5 years’ recent and relevant IT infrastructure experience
• Previous experience managing external suppliers and internal team members
• Strong experience in change planning and implementation
• Excellent verbal and written communication skills
• Strong technical knowledge of:
• VMware server and desktop virtualisation
• Windows Server and Desktop operating systems
• Active Directory and Group Policy
• Networking technologies including routers, switches, firewalls, VLANs and IP routing
• Microsoft 365 Exchange
• Ability to work effectively under pressure
• Willingness to undertake out-of-hours maintenance when necessary
• Experience working with ISO/IEC 27001 standards

About You:

You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You’ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security.

If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you.

About Contract Personnel:

Contract Personnel are one of East Anglia’s longest-standing, leading independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search.

Contact Rosie or Hannah at Contract Personnel for more details today!