Overview
We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers. The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.
Responsibilities
* Acting as the first point of contact for clients
* Scheduling maintenance visit requests
* Coordinating the dispatch of service engineers
* Supporting the daily diary and ensuring it is managed effectively and logistically
* Ensuring timely, professional and clear communication with customers
* Scheduling quoted works
* Scheduling revisits and fault call-outs
* Closing jobs accurately and in a timely manner
* Providing ongoing support to engineers
* Ensuring equipment and materials are ordered and allocated to jobs
* Liaising with the ARC (Alarm Receiving Centre)
* Assisting Key Accounts as required
* Providing administrative and operational support to the Service Desk Manager
Work Schedule
The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.
Monday – Friday (excluding Bank Holidays)
08:30 – 17:00
1-hour lunch break
Benefits
* 20 leave days per annum increasing with service
* Additional day off for your Birthday
* Free gym membership
* Company events
* Free parking
* Workplace Pension Scheme
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