Job Benefits
* 25 days annual leave + Bank Holidays.
* Company pension scheme
* Employee referral programme
* Manufacturer training
* Harwoods Academy
* On site parking
* Annual bonus potential of £4,800 (this increases after 1 year of continuous employment)
Hours
Monday to Friday 8.30am-5.00pm
Job Purpose
The role of the Aftersales Administrator is to be responsible for all administrative aspects of the aftersales department, in accordance with company and franchise processes and policies.
Department/Business/Location
Service
Reports To
Service manager
Direct Reports
None
Key Responsibilities
* Support Aftersales dept in all aspects of invoicing.
* Submitting claims accurately to MAN UK.
* Carry out self-audits on all completed job packs to ensure manufacturer compliance.
* Analysing, processing workshop job cards and invoicing.
* Communicate with customers and obtain final order numbers.
* Input costs on customers own portals.
* Carry out basic office duties and housekeeping.
* Assist front of house as and when required.
* Raise job packs in accordance with job requirement and audit standards.
* Customer service, face to face and handling phone enquiries.
Essential Skills & Requirements
* Smart appearance.
* Competency in numeracy, literacy and IT.
* Energy and enthusiasm.
* Attention to detail.
Essential Experience
* Administrator experience.
Desirable Experience
* Automotive administrator experience.
Company Benefits
* Company Pension
* Employee Referral Scheme
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