Ford - Service Business Manager
Up to £37,500 per year
Permanent, 40 hours a week
Dunton, Hybrid
Are you a services manager looking for a new challenge?
MSX International has the job for you!
MSX International is looking for a talented Regional Business Manager to be an integral part of the Ford Customer Service Division (FCSD).
The Role
This role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell.
Using your passion, technical skills and knowledge, the Regional Business Manager will:
Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives
Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales
Ensure dealer engagement in Fords Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmes
Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management
Work with dealer partners to grow accessories and tyre programme performance
Identify barriers to engagement, propose solutions and engage all zone dealers effectively
Plan strategic visits to zone Dealers to drive engagement and achieve objectives
Innovate and explore additional opportunities within the roles scope
About You
We are looking for a Regional Business Manager with experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor.
Our ideal candidate has excellent communication skills (both verbal and written) and:
A strong understanding of Dealer Aftersales operations
Numerical and analytical capabilities
Computer literate, in particular MS Office
Strong drive for results
Proficient in time management and organisation
Knowledge of the Ford brand (advantageous)
Has a commitment to and passion for the brand
Whats in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
up to £37,500 per year (depending on experience)
25 days annual leave, plus bank holidays
Company contributory pension plan
cash back health care scheme
life assurance
car salary exchange scheme
Working pattern and location:
40 hours per week
Monday
Friday
Hybrid working
Location: Dunton, Essex / Hybrid (1 day a week in office)
Permanent contract
Travel
occasional dealer visits
You can learn more about MSX International on our website: MSX International TPBN1_UKTJ