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Hospitality operations executive

London
Operations executive
Posted: 4h ago
Offer description

Togather are the team at the heart of great events. We’re a founder-led company of 40 event specialists working across some of the largest and most exciting events in the UK. Our Marketplace supports both B2B and B2C customers to handpick standout suppliers across street food, drink and venues for private events, from large-scale summer and Christmas parties to regular office lunches for clients including Spotify, Netflix & BBC. Live partners with organisers of large-scale public events, using our 360 tech and industry expertise to curate and deliver exceptional food and drink experiences that also drive commercial results for our clients. From major festivals, stadium fanzones and cultural celebrations, we work hand in hand with client teams to deliver exceptional guest experience for the likes of GALA festival, Rock Oyster, Hill Dickinson Stadium and Pride in London. Internally, we’re proud to have been recognised by Tempo and the Startups 100 Awards as one of the UK’s best places to work. We care deeply about building an ambitious, supportive and high-performing team. We started life 10 years ago as Feast It, a two-person marketplace launched from a kitchen table - and today, over 10 million guests a year attend a Togather-powered event. Across every project, our mission remains the same: To make events better for everyone. The Role: We’re looking for a Supply Ops Executive to join our Supply team and play a critical role in keeping our marketplace running smoothly. This is an operations-first role (c.75%), focused on the nitty-gritty of supplier fulfilment, event readiness and supply coordination, with a smaller but important commercial and community element alongside it. You’ll work closely with our Marketplace Sales team and within the Supply & Operations team to take pressure off revenue-generating teams by owning supplier-side execution. From menus and pricing to load-ins, packages and on-the-ground problem solving, you’ll be the person who gets things done. This role is ideal for someone with real hospitality or events experience, someone who gets how suppliers operate, is comfortable talking shop, and wants to make their mark in a business that fundamentally cares about making the industry a better place to be for everyone involved. There’s a big opportunity here to become an invaluable internal asset, helping Togather scale more efficiently while improving the supplier experience. You will: Acti as the key operational point of contact between Togather and suppliers on live briefs, tenders and large events, managing our top cohort of suppliers Support Account Managers and Sales Execs by handling supplier-side details such as menus, pricing, packages, logistics and availability Coordinate suppliers for events to ensure they are fully briefed, prepared and set up for success Be “boots on the ground” where needed, supporting load-ins, supplier onboarding on site, and troubleshooting issues at events (without being a full event producer) Manage supplier fulfilment for large bids and enterprise clients, ensuring nothing falls through the cracks Be responsible for marketplace supply acquisition and onboarding, keeping your finger on the pulse of F&B industry trends to keep Togather’s supply base ahead of the curve Work cross-functionally with Finance, Sales and Ops to help resolve supplier support, payment, invoicing and admin issues Feed back supplier insights and recurring issues to improve systems, processes and tooling Occasionally representing Togather at supplier events, tastings, panels or industry moments (where appropriate) Requirements The right candidate will be practical, ambitious and comfortable rolling their sleeves up. You’ll thrive in a fast-paced environment where priorities shift and no two days look the same. As a guide, the ideal person will have: Experience in hospitality, events, food & drink, venues or supplier-led businesses (chef, trader, ops, account support, junior producer, supplier management, etc.) A strong operational mindset, you enjoy getting into the detail and seeing things through to completion Confidence speaking with suppliers at their level about food, logistics, pricing and operations Excellent organisation and the ability to juggle multiple moving parts at once A proactive, problem-solving attitude, you don’t wait to be told what to fix Strong written and verbal communication skills Comfort using tools like CRMs, ticketing systems or ops platforms (Salesforce, Front, etc. a bonus but not essential) Data awareness and attention to detail, you understand how ops efficiency impacts commercial outcomes A genuine interest in food, drink and the events industry Benefits Hybrid working - 3 days in the office Generous holiday allowance; 25 days (including a Christmas Closure) bank holidays Enhanced Pension through salary sacrifice Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more Partnership with Code app: Significant discounts in a lot of London's best restaurants, bars and more Enhanced Mat & Pat leave Free coffee, beer, pizza and an overly stocked snack cupboard in the office Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year) A shiny new MacBook to work on Loads of invites to food-industry events (yes they do usually have free food) Dog-friendly office

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