Overview
Just Recruitment is partnering with a growing business on the outskirts of Sudbury to recruit a Customer Account Coordinator to join their established team.
The key purpose of this role is to deliver efficient, commercially focused customer service to both internal and external customers. This includes managing order acceptance and invoice processing in line with business and customer requirements, and working closely with teams across Sales, Production, Accounts, Quality Control, Regulatory, and Distribution to ensure customer expectations are consistently met.
Responsibilities
* Ensuring that excellent levels of customer satisfaction are delivered to customers and building strong relationships with customers through open and interactive communication.
* Receiving and processing all customer purchase orders within 24 hours and sending order acknowledgement or confirmation where appropriate. Ensuring that correct pricing information is available for new orders received, and if necessary, request information or guidance from the relevant Sales Manager.
* Providing timely responses to internal and external customer requests and enquiries, for example, order status requests, order amendments, transportation delays, etc.
* Proactively monitor orderbook status on a regular basis, resolving problems with a potential customer impact, e.g. credit blocks, production and supply issues.
* Allocation of stock to orders to allow warehouse and distribution teams to process dispatches.
* Managing customer portals where required, to keep customers informed of order progress, book delivery slots, print labels and upload documentation.
* Liaising with site production teams, supply chain and commercial teams regularly to discuss production plans, potential new orders, review and maintain customer safety stock levels. Discuss any potential production issues or raw material delays and, where possible, assist with resolutions.
* Producing and distributing invoices and supporting documentation daily.
* Monitoring and maintaining stock levels to ensure customer requirements are met. Discuss upcoming orders, customer forecasts, and reorder levels for UK inventory.
* Being responsible for the timely processing of corrective credit notes.
* Receiving, processing, and monitoring customer complaints with relevant internal departments and Sales Managers, keeping customers updated on the progress and outcome in a timely, professional manner.
* Keep regular contact with site-based QC teams to discuss any customer queries, potential issues or opportunities.
Requirements / Qualifications
* Minimum 3 years’ experience in customer service
* An open-minded, flexible attitude to meet the requirements of the business
* Able to communicate effectively
* Proven numerical and analytical skills
* Ability to demonstrate own initiative
* Computer literate
* Ability to effectively prioritise activities
* Experience/understanding in logistics
Additional Information
This is a full-time, site-based role working Monday to Friday.
Free parking is available on-site.
Hours of work: Monday to Thursday, 8:15am–4:30pm, and Friday, 8:30am–2:30pm. Includes a 30-minute unpaid lunch break, totalling 36.5 hours per week.
Holidays – 26 days plus bank holidays.
Just Recruitment acts as an employment agency for permanent roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
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