25 days annual leave plus bank holidays, health & dental care options, and pension scheme.
Full time, Permanent
Location: PFW London South East Local Depot, Crayford, DA1 4QX
Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected.
We're on the lookout for an experienced Operations Manager to head up a team of 140+ indirect & 5 direct reports at our London South East Depot. It's a significant role: with an average of 84 delivery and collection routes running daily, you'll be critical to the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you'll oversee the collection and delivery of 45,000 parcels per week. You'll ensure everything runs smoothly by leading on and coordinating manpower and resources. You'll review all key measurement outputs and identify trends in performance, focusing on process and customer improvement at all times.
By providing your frontline managers with coaching and mentoring, you'll inspire your teams, maximize operational performance, and ensure we maintain high levels of customer service.
Attendance pattern
41 hours per week, typically Monday to Friday, 07:00 - 15:00, with hours varying depending on operational requirements.
About you
We are looking for a people-focused, hands-on, visible leader with the following skills and experience:
* Leading and developing a team of managers to improve performance and guide through change
* Building strong relationships with your team, unions, and key stakeholders
* Excellent visible leadership and communication skills in an operational environment
* Background in express parcels and experience working in a unionized environment (ideally)
* Analytical skills to interpret detailed management information
* CPC qualification (advantageous)
* Negotiating contracts with self-employed owner drivers
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people across 54 depots. Our use of technology helps us stay ahead, and everyone who works for us is responsible for creating a smooth, efficient service.
We are always looking for friendly and committed people to join our diverse and supportive team.
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Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails. Your interview is the first step, and we want you to shine. We'll provide interview questions in advance to help you prepare.
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