Operations Manager Soft Services Team Operations | Contract type Full Time Permanent About Mitie Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy. We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development over 1,000 employees. Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development. Our premise is simple: the exceptional, every day. An overview: This is a fantastic opportunity for an experienced Operations Manager to join our team. We offer excellent benefits as well as people driven culture. Key responsibilities: Develop and maintain an effective client relationship ensuring that regular liaison is maintained and that standards, audits, KPIs, SLAs and management reports reflect the standard of service to their optimum and in line with customer expectation. Deliver all P&L targets and look to grow YOY revenue with additional service lines and projects. Ensure contract retention is maximised. Produce costing sheets for contract annual reviews, operational amendments, new business (not within the sales criteria) and additional sites/services to existing contracts in accordance with the company pricing policy and sign off procedures. Delivering out-sourced cleaning facilities services to our client Optimise opportunities for additional works (scope works, price and submit quotes as required) Business development on existing contracts such as self-delivery of more soft services, consumables etc. Support business development regarding surveys, pricing, meeting prospective clients. Take full accountability of the financial budget to ensure profitable returns to the business and best value to the client. To successfully manage and lead the regional team whilst ensuring the growth and profitable operation of the area. Manage conflict & resolve service provision. Responsible for signing off for payment of supplier invoices. To provide a safe working environment for our employees on client sites & to co-operate & co-ordinate with clients on site health & safety matters. Motivate MITIE management team, train, supervise and organise replacement cover where required. Monitor attendance, sick leave, holiday requests, and time sheets. Agree any training needs and free up staff accordingly. Undertake performance management of staff under your control, performance manage as necessary. Consult with HR on disciplinary issues for guidance and common understanding / approach. Review applications, interview and select new recruits as and when approved and required. Implement a positive health and safety culture. About you: Substantial practical experience in Facilities Management or related sector with proven success in an operational management position with customer satisfaction, line management and budget control responsibility. Experience managing admin buildings and / or relatable experience within the retail / multisite sector. Experience in delivering out-sourced facilities is desirable. Background in cleaning / FM industry. Financial Management experience previous P&L management experience. Strong People Management experience is a must. A positive leader, who engages and brings people with them. Acts as a coach / leader Vs a line manager. Is self-aware, open to change and feedback to improve relationships. Be able to lead the onsite teams, challenge and positively influence their input to the sites, specifically front of house, cleaning, facilities assistants. Have excellent computer software skills. Diploma or Degree in Facilities Management, Business Management or Related theme This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment. Mitie is an equal opportunity employer