Job Title: Customer Service Administrator
Location: Leicester, Whetstone, LE8
Type: Permanent
Industry: Administration
Salary: £27kpa plus excellent company benefits
Workchain is currently seeking a Customer Service Administrator for our client in Leicester, LE8 on a permanent basis.
You will be the primary point of contact for the business clients, building strong relationships, providing exceptional support and ensuring excellent levels of customer service.
Key Responsibilities:
* Processing customer orders
* Respond to customer and client emails and queries proving excellent levels if customer service
* To be responsible for managing customer account issues
* Build and nurture long term client relationships, driving satisfaction and retention
* Respond promptly and professionally to emails and phone inquiries ensuring clear communication
* Efficiently manage multiple email inboxes to maintain timely responses
* Work closely with internal teams to ensure smooth order processing and fulfilment
* Handle and resolve order related issues while keeping clients informed
Key Experience:
Ideally candidates will have an experience of working within a customer service and administration support role.
* Strong written and verbal communication skills, coupled with excellent problem solving capabilities
* Organized with strong time management skills, ensuring accuracy and efficiency in all tasks
* Capable of working independently while managing multiple responsibilities
* Proficient in Microsoft Word, Excel and PowerPoint to enhance productivity
Hours of work are Monday to Friday 8.00am to 4.30pm.
The starting salary is up to £27kpa, with excellent company benefits.
Please apply online and complete the application form to be considered for this position