NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
An exciting opportunity has arisen within NHS Greater Glasgow and Clyde for a motivated individual with appropriate leadership and management experience and skills. The North Sector Medical Services Business Manager position is a varied and rewarding role, supporting the senior management team in service delivery within Glasgow Royal Infirmary and Stobhill Ambulatory Care Hospital. This engaging post encompasses a broad remit, requiring the successful candidate to work flexibly across both acute and ambulatory care settings. You will be directly involved in operational planning, budgetary oversight and resource allocation, ensuring that patient care remains at the forefront of organisational priorities.
In collaboration with the Clinical Service Manager and General Manager, you will be responsible for implementing and maintaining processes and services that support local, organisational and national quality, service and governance objectives, including performance review. This involves monitoring key performance indicators, contributing to quality improvement initiatives and helping to drive service development in line with NHS standards. You will be expected to ensure compliance with regulatory requirements and actively participate in audits and reviews, fostering a culture of continuous improvement.
The Business Manager will work closely with the senior team in the delivery of acute inpatient and outpatient services, ensuring alignment with access standards and best practice. This will include working to streamline patient pathways, reduce waiting times and ensure efficient use of resources. You will also oversee the evaluation of resources and systems within Medical Specialties to promote both quality and efficiency. This may involve reviewing staffing levels, managing contracts, liaising with external partners and supporting the introduction of new technologies or care models.
The postholder is expected to adopt an innovative and dynamic approach while providing operational support to the senior management team. This means proactively identifying opportunities for service enhancement, championing change and supporting colleagues through periods of transformation. Excellent communication and interpersonal skills will be essential, as you will be required to engage regularly with clinical staff, patients and external stakeholders. The role offers a unique opportunity to make a substantial impact on healthcare delivery within two of Glasgow’s key hospitals, contributing positively to patient outcomes and organisational success.
Driving licence essential.
This role is offered as a secondment opportunity, and candidates must secure approval for secondment from their substantive post within NHS Greater Glasgow and Clyde at the time of application.
Duration, Location, and Working Pattern
* Location based in Glasgow Royal Infirmary
* Fixed‑term/secondment contract for 12 months
* Full‑time position (36 hours per week)
* Shift pattern: Monday‑Friday 0900‑17:30 one day and 0900‑16:30 four days
Key Responsibilities
* Develop, undertake and evaluate surveys or audits to gather, extract, collate and analyse data—including complex data—to identify problem areas, data quality issues or gaps, such as compliance of 18‑week referral to treatment and Treatment Time Guarantee.
* Assist in the delivery and achievement of operational targets and HEAT Standards, including 4‑hour A&E waiting times, 12‑week referral to a first outpatient appointment, 18‑week referral to treatment, 4 % sickness absence and cancer waiting times.
* Assist with the development and implementation of local organisational policies within the team.
* Assist with recruitment and selection of staff, organisation of induction programmes and provision of training as required.
* Assist in the complaints management process by developing monitoring systems to ensure complaints are investigated thoroughly within target timescales and by liaising with colleagues to develop action plans in response to identified issues.
* Support the delivery of the Clinical Governance Agenda, monitoring the Significant Clinical Incident process and ensuring learning points are shared.
* Work with the Clinical Services Manager to manage and lead the junior doctor workforce, including recruitment and compliance with human resource policies.
* Oversee the Rota Administration team to manage junior doctor rotas and ensure rota compliance.
* Participate in annual Performance Development Plans / eKSF / iMatters and regular meetings with the General Manager and Clinical Services Managers.
* Refer to the job description and person specification for further details.
Knowledge, training, qualifications and/or experience required
* Graduate with a professional qualification or evidence of equivalent higher level study and/or relevant experience.
* Experience working within the NHS or a similar complex organisation and a wide knowledge of the workings of the National Health Service.
* Experience in a management role or equivalent position with extensive knowledge of policy and strategy, and a commitment to continuous professional development.
* Excellent organisational, communicating and interpersonal skills; ability to work to tight deadlines with conflicting priorities, under pressure and with own initiative.
* Highly developed analytical, influencing and negotiating skills across a wide range of staff and ability to use initiative in solving difficult problems.
* Skilled in the presentation of reports and the use of information technology, particularly Microsoft Word, Excel and PowerPoint.
* Effective communication at all levels and the ability to apply leadership skills in a range of situations.
Benefits
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
* Membership of the NHS Pension Scheme, including life insurance benefits.
* Salary Sacrifice Car Benefit Scheme.
* Development opportunities including study bursaries, e‑learning and classroom‑based courses.
* Enhanced pay for working public holidays.
* NHS discounts on a wide range of goods and services.
* Confidential employee support and assistance, including counselling and psychological therapies.
Equal Opportunities and EEO Statement
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. By signing the Armed Forces Covenant, NHSGGC pledges its commitment to being a Forces Friendly Employer and welcomes applications from the Armed Forces community.
All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.
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