Working hours: Full time - 37 hours per week Schedule type: Office and site based Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment. As a Property Services Team Leader - Repairs, you’ll join a forward-thinking team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will: - Lead, support, and manage a team of multi-skilled trade operatives to deliver efficient and high-quality repairs and maintenance. - Promote the use of digital tools and systems to increase team productivity and accuracy in job tracking and reporting. - Diagnose repair needs accurately and during pre-inspections, specifying works and materials to reduce delays and support first-time fix performance. - Manage relationships with contractors and suppliers to ensure delivery to agreed standards, holding regular review meetings and addressing underperformance. - Ensure high-quality responsive repairs by inspecting works, identifying shortfalls, and providing constructive feedback to trades staff to maintain service standards. - Manage employee relations issues professionally and promptly, including performance concerns, disciplinary cases, and grievances, in line with Raven’s policies. - Promote and model compliance with health and safety regulations and internal procedures, ensuring operatives are aware of their responsibilities and are equipped to work safely. What you'll bring We’re looking for someone who: - Strong people management skills with the ability to inspire, motivate, and develop others. - Excellent communication and interpersonal skills – able to provide clear feedback to trades staff, support planning teams, and engage constructively with customers. - Strong technical understanding of property repairs and maintenance, including construction methods and building diagnostics. - Ability to manage and improve contractor performance, including procurement, contract monitoring and resolving service failures effectively. - Understanding of relevant health and safety regulations and trade-specific compliance standards. - Track record of delivering high-quality customer service in a repairs or housing context, with evidence of managing complaints and resolving issues. - Strong organisational skills, able to manage competing priorities, react quickly to operational issues, and ensure work is delivered on time and to standard. - Able to use data and systems to monitor team performance, support productivity, and inform decision-making. - Full, clean UK driving license (essential for site-based inspections and team support). Why join Raven? At Raven, we’re more than just a housing association — we’re a community focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.