Mid-level Data Scientist – Applied AI team
Edinburgh, Scotland, United Kingdom
At Trustpilot, we are on an incredible journey. We are a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and there is exciting work ahead. In the Applied AI team, we leverage AI and ML to improve how people discover, interact with, and trust businesses on Trustpilot. We are seeking Data Scientists to join our Applied AI team across B2B, B2C and our new Data Products to build intelligent, data-driven product features that improve user experience and deliver business impact. You will collaborate with engineers, product managers, designers, data analysts, and ML engineers to develop and maintain impactful AI/ML models at scale. A product mindset and the ability to work cross-functionally are essential.
Responsibilities
* Develop and deploy production-ready ML models that power features used by millions of users.
* Work on data science initiatives to improve the Trustpilot consumer experience, including ranking, recommendations, natural language processing, and search.
* Collaborate with engineers, product managers, and designers to create user-facing features informed by ML and experimentation.
* Use data and model insights to identify opportunities for personalization and discovery across the platform.
* Own specific ML features or components from concept to production and iteration.
* Work with tools such as GCP Vertex AI, BigQuery, Airflow, and emerging ML technologies.
* Contribute to a collaborative, diverse, and growth-oriented team environment.
Qualifications
* Experience in a Data Science or Machine Learning role, ideally on consumer-facing products like search, ranking, recommendations, personalization, or discovery.
* Hands-on ML modeling experience (semantic search, ranking algorithms, clustering, recommendation systems, NLP) with a track record of deploying models to production.
* Strong data analysis, statistical modeling, and problem-solving skills; background in Statistics, Mathematics, Physics, or Computer Science is preferred.
* Experience with large-scale data and behavioral/user interaction data to build data-driven product features.
* Proficient in Python and SQL; capable across the ML lifecycle from exploration to deployment.
* Experience with cloud platforms (GCP preferred; AWS or Azure acceptable) and tools such as BigQuery, Vertex AI, Airflow.
* Familiarity with ML production tooling, CI/CD workflows, and monitoring model performance with metrics.
* Excellent communication skills; able to engage with technical teams and business stakeholders.
* Collaborative and agile, with experience working with Product Managers, UX Designers, and Engineers in cross-functional teams.
What’s in it for you?
* Flexible working options
* Competitive compensation package + bonus
* 25 days holiday per year, increasing to 28 days after 2 years
* Two paid volunteering days per year
* Learning and development through Trustpilot Academy and Blinkist
* Pension and life insurance
* Health benefits, online GP, 24/7 Employee Assistance Plan
* Headspace access for wellbeing
* Paid parental leave
* Cycle-to-work scheme and season ticket loan
* Central office location with amenities
About Trustpilot and Equal Opportunity
* Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive. We are an equal opportunity workplace and consider all applications without regard to race, ethnicity, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
* Trustpilot’s data practices are designed to protect your information. Personal data may be transferred, accessed, and stored globally as described in our Privacy Policy.
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