Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, committed to creating meaningful experiences for their residents and employees. As a Hospitality Manager, you will play a crucial role in delivering a customer‑centric experience and ensuring high standards of service across all non‑clinical areas of the home.
Main duties of the job
As a Hospitality Manager, your focus will be on overseeing and effectively managing all non‑clinical and care‑related areas of the home, including food and beverage services, housekeeping, activities/events, and reception. You will ensure that effective working practices are adopted to deliver high standards of service, maintain a clean and aesthetically pleasing environment, and consistently uphold Avery's brand standards throughout the home.
About us
Avery Healthcare is a leading provider of luxury elderly care homes in the UK. They are committed to creating a supportive and inspiring environment where employees feel valued and empowered. Avery's vision is to provide exceptional care and meaningful experiences for their residents and team members.
Job responsibilities
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day. Your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. ABOUT THE ROLE Your focus is on delivering a customer‑centric experience at Avery while ensuring that residents' needs are fully integrated and supported. Overseeing and effectively managing all areas of the home that are non‑clinical and care‑related to include food and beverage services, housekeeping, activities/events, and reception. Other responsibilities will include:
* Ensure that effective working practices to deliver high standards of service are adopted within all areas of hospitality including activities/events, housekeeping, food and beverage services and reception.
* Maintain high standards of cleanliness and aesthetics throughout the home environment including the garden and outdoor areas.
* Follow the Standard Operating Procedures to consistently deliver Avery's brand standards throughout the home.
* Ensure that all work is planned, prioritised and delegated effectively to accommodate the resource and skill base of the team.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidate must have:
* Previous experience in a management/supervisory role.
* One to two years experience in a similar role and experience of working in healthcare, restaurants or hotels.
* Understanding of the Hotel & Care industry standards, policies and procedures.
* Industry‑relevant qualifications or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.
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