Benefits
* Competitive salaries
* Excellent training & development opportunities
* Paid Holidays
* Workplace pension scheme
* Staff Discount
* Travel Loans and more…
Role Overview
The Shift Operations Manager leads and manages warehouse operations during the assigned shift, ensuring the safe, compliant, and efficient handling, storage, and distribution of pharmaceutical products in line with GDP, SOPs, and regulatory standards. The role is accountable for operational performance, people leadership, inventory accuracy, and continuous improvement across the shift.
Main Responsibilities
* Lead all warehouse activities on the assigned shift to ensure safe, compliant, and efficient operations
* Ensure full compliance with GDP, SOPs, H&S legislation, and pharmaceutical regulatory requirements
* Deliver shift KPIs including productivity, OTIF/service level, inventory accuracy, and dispatch performance
* Manage, coach, and performance‑manage team members, including absence, conduct, and capability
* Monitor stock control processes including goods receipt, storage, picking, and shipping
* Plan and deploy labour and resources effectively to meet operational demand
* Escalate and resolve operational, quality, or compliance issues in a timely manner
Secondary Responsibilities
* Support recruitment, onboarding, and training activities for warehouse employees.
* Produce and maintain operational reports, shift handovers, and performance records.
* Assist with audits, inspections, and corrective action activities.
* Support implementation of new processes, systems, or customer requirements.
* Collaborate with Quality, Transport, and Customer Service teams to resolve issues and improve performance.
* Monitor equipment usage and report maintenance or facility concerns.
* Promote a positive safety and compliance culture across the operation.
* Deputise for senior operations management when required.
Ideal Candidate
* Proven experience within a warehouse, logistics, or supply chain operations environment.
* Previous experience in a leadership or supervisory role managing operational teams.
* Experience within pharmaceutical operations is desirable but not essential.
* Strong understanding of warehouse processes including goods receipt, storage, picking & dispatch.
* Knowledge of health & safety practices and operational compliance standards.
* Ability to prioritise workloads and make effective decisions in a fast‑paced operational environment.
* Experience using Warehouse Management Systems (WMS) and operational reporting tools.
* Strong problem‑solving and organisational skills with a continuous improvement mindset.
* Flexible approach to shift working and operational demands.
We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
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