Job Description
Full-time Lift & Escalator Service ManagerLocation: Medway Hours of Work: Monday to Friday 8am to 5pm
My client are a leading provider of lift and escalator services, committed to delivering exceptional maintenance, repair, and modernization solutions to our clients. The company prides itself on its dedication to safety, quality, and customer satisfaction.
Job Overview
My clients seeking an experienced and highly motivated Lift & Escalator Service Manager to join their growing team. The successful candidate will be responsible for overseeing and managing all aspects of our service department, both in the office and in the field. This role requires a strong leader with excellent organizational skills, technical knowledge, and the ability to manage multiple priorities while ensuring customer satisfaction and meeting company KPIs.
Key Responsibilities
1. Service Department Management:
* Oversee and coordinate all service department activities, including maintenance, repairs, and emergency callouts
* Develop and implement strategies to improve service efficiency and quality
* Ensure compliance with safety regulations and company policies
* Monitor and analyze department performance metrics
2. Team Leadership:
3. Manage, motivate, and mentor a team of office staff and field engineers
4. Conduct regular pe...