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Base pay range
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Agile IT Service Manager
About the role
We need someone who doesn’t just “do process” but owns it. Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for you.
This is about making things better, faster, smarter, and more customer-focused. You’ll be the person who spots patterns others miss, turns chaos into clarity, and makes sure our ITSM Office isn’t just a name on an org chart but a driver of real change.
What you’ll actually do:
* Own service management processes like they’re your personal brand.
* Run analytics that tell a story, not just fill a dashboard.
* Implement continuous improvement that people notice (and thank you for).
* Be the calm in the storm as Major Incident Manager (on a rota, not 24/7 hero mode).
* Educate teams so they understand why process isn’t a four letter word.
* Explore ServiceNow modules like a curious tech detective.
* Help us nail audits and accreditations without breaking a sweat.
* Stay plugged into industry trends so we’re ahead, not playing catch-up.
What we’re looking for:
* ITIL Certifications with the adapt and adopt mentality (this is far from traditional).
* Customer focus that’s more than a buzzword.
* Experience to own and drive process improvement and modernisation
* Proactive enough to manage your own workload without hand-holding.
Sound like you? Please do get in touch.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting and Technology, Information and Media
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