Overview
Join to apply for the Store Colleague role at JD Sports Fashion. Established in 1981, JD Sports Fashion Plc is a leading omni-channel retailer of sports fashion, outdoors and gyms with stores worldwide. The company aims to be the leading global omnichannel retailer in the sports and outdoor industry, focusing on being people-led, innovative and customer-focused while achieving operational excellence.
Role overview
Sales Assistant to play a vital role in delivering an exceptional shopping experience for customers. There are opportunities for career development and progression within the JD Group.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing add-on sales.
* Maintain high visual and merchandising standards; keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments as needed and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries professionally and work closely with team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all key KPIs including Units, Conversion, ATV, UPT, and upselling/cross-selling targets.
* Maintain a high Net Promoter Score (NPS).
* Ensure all stock on the shop floor is fully replenished.
Skills and experience
* Positive attitude toward a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities for development.
* Confident interpersonal and communication skills; thrives in social customer engagement.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts via TELUS Health and benefits platform; access to counselling, digital health and well-being advice.
* Health cash plans and a wide range of internal development courses.
* Access to apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Opportunities to volunteer and contribute to JD Foundation; access to colleague networks and positive-change initiatives.
* Incremental holiday allowance and other staff benefits including staff discounts on JD Group and associated brands.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Retail
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