Job Details: Card Services Advisor maternity cover
Full details of the job.
Vacancy Name: Card Services Advisor maternity cover
Vacancy No: VN461
Employment Type: Contract
Business Name: Love2shop
Location: Valley Road, Birkenhead CH41 7ED
Salary: £24,855 per annum
Duration: Maternity cover from June 2025 - March 2026
Work Arrangement: Hybrid
Operational Accountabilities
* Work on a rota basis, acting as a subject matter expert and responding flexibly to customer queries via voice, email, chat, and social media channels.
* Be an expert on all physical and digital products sold through all channels, including 3rd party products, Love2shop egift cards, contactless cards, reward codes, and exchange websites.
* Use a 3rd party portal to perform KYC searches and follow up on referrals.
* Process PEP and sanction reports in accordance with AML regulations.
* Handle customer refunds and replacements.
* Provide customers with transactional data to assist with balance inquiries.
* Maintain customer contact information in compliance with GDPR.
* Process account closures and refunds for deceased customers.
* Support customers with delivery tracking of physical orders.
* Guide customers on managing accounts via self-serve channels (Web and App).
* Support marketing growth or retention by making outbound calls to new and existing customers.
* Investigate and resolve disputes related to missing orders or products.
Description
The role is responsible for delivering an exceptional customer experience for end users of Love2shop products while ensuring compliance with all policies, processes, and regulations.
Key Responsibilities
Working on a rota basis, be a subject matter expert, and respond flexibly to customer queries via voice, email, chat, and social media channels.
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