Job Description
Interim Client Services Manager (6-Month FTC)
£38,000 - £40,000 p.a. (pro rata) | 30–37 hours per week | West Sussex (multi-site)
Looking for your next challenge in people and service management?
I am delighted to be working alongside an amazing not-for-profit organisation in search of a dynamic Interim Client Services Manager to lead frontline advice and casework projects for a 6-month period. You’ll motivate and support a dedicated team of staff and volunteers, keeping quality high, targets on track, and services running smoothly across multiple sites.
What you’ll do:
* Lead and inspire teams delivering advice and casework projects
* Drive performance, quality, and compliance across services
* Support staff development through supervision, feedback, and training
* Build strong relationships with partners and stakeholders
* Use data and insights to report, improve, and innovate
What you’ll bring:
1. At least 1 year’s experience managing people in a service delivery role
2. Proven track record of hitting KPIs and managing multiple projects
3. Great organisational, problem-solving and digital skills
4. A collaborative, resilient, and inclusive leadership...