Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The CCTV Operator will look after the security, safety and well-being of all guests and colleagues at Fairnont Cheshire, The Mere making sure they cause no harm to themselves and others due to unsafe conditions or unsafe acts
Job Description
1. Consistently offers professional, engaging and friendly service
2. Approach all encounters with guests and employees in a friendly, service-oriented manner
3. Adhere to all policies as set forth by the Assistant Security Manager
4. Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
5. Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
6. Supervise all contract security personnel and daily operations
7. Complete accident and incident forms accurately, in their entirety and in a timely manner
8. Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
9. Security screens all individuals
10. Open secured areas for authorized personnel and log activity
11. Check door locks throughout the hotel
12. Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents
13. Respond to medical emergencies and assist as required
14. Investigate assault complaints and investigate fully
15. Respond to the hotel outlets promptly and deal with guests as needed, accurately and document entirely any such incidents
16. Respond immediately and investigate fire/ emergency alarm activations
17. Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
18. Actively check for all security and safety hazards and document by way of a security incident report
19. Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
20. All security concerns and violations will be noted, properly documented, and brought to the attention of the Assistant Security Manager
21. Be knowledgeable of the hotel's lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock. In addition, all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft or other incidents
22. Receive handle all lost & found items, as per standard operating procedure
23. Liaise with Law enforcement/government departments in the absence of the Assistant Security Manager
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
24. UK‑recognised CCTV Operator qualification (required)
25. CPR certification (required)
26. Previous experience in a similar security or CCTV monitoring role is an advantage
27. Strong interpersonal and problem‑solving skills
28. High level of responsibility, reliability and personal integrity
29. Ability to remain calm, focused and courteous while responding to guest needs
30. Comfortable working under pressure in a fast‑paced environment
31. Strong teamwork skills with the ability to collaborate effectively across departments
32. First Aid, conflict‑management training, or previous military/law‑enforcement experience is beneficial
33. Secondary education (high school diploma) and/or relevant industry experience preferred
Additional Information
What is in it for you?
34. Exclusive Discounts:Fairmont Cheshire, The Mere, Spa and Golf discountFairmont, Raffles, and Accor Hotels (friends and family rates are included)20% off food and beverage in on-site restaurants
35. Colleague restaurant
36. Being part of The Mere Team – our culture is unique!
37. You will benefit from training and development opportunities
38. Competitive salary and benefits including pension
39. 28 days of holiday including public holidays
40. 1-5 days service award based on length of service
41. Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
42. And last but not least you will get to work with a team of EXTRAORDINARY people