About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
Supervise an administrative team of secretaries and administrative clerks and provide a comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Ensure the work of the administrative team is carried out in accordance with NHS Lanarkshire’s standard operating procedures.
Provide comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Work in accordance with standard operating procedures.
Note: This is a dual site post based between Udston Hospital & Newmains.
In this key role, you will:
* Organise staff rotas to ensure that leave is taken in a structured fashion across the team, maintaining an appropriate level of service.
* Allocate daily work to ensure a prompt service is maintained.
* Monitor demand for administrative services (e.g. letters dictated, appointments to be booked) and monitor the output of the team and individuals. Use performance reports so that staff understand team performance and their individual contribution. Identify any significant risks to the delivery of a prompt administrative service (e.g. routine letters taking more than a week to be typed). Agree appropriate actions with your Directorate Support Manager.
* Work with the clinical lead to monitor clinical performance with administrative work (e.g. e‑vetting, clinic outcomes, dictation of discharge letters, verification of letters). Agree appropriate steps to make improvements where problems are identified.
What You’ll Bring
* Comprehensive knowledge and understanding of medical terminology.
* Evidence of effective team working and dealing with change.
* Evidence of good communication skills with patients, clinicians and colleagues.
* Advanced audio typing skills.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro‑rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
What We Offer
* Annual Leave – 35 days including public holidays.
* Generous NHS pension scheme.
* Annual incremental salary progression.
* Paid sick leave increasing with length of service.
* NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
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