Project OverviewThis pilot project aims to improve the accuracy and completeness of customer records within internal systems. The work involves verifying and updating confidential and sensitive customer information, including personal details and data relating to individual needs or circumstances.
Because of the nature of the information being collected, customers may be cautious or hesitant. The project therefore requires someone who can communicate with reassurance, professionalism, and clarity.
There are three roles to be filled.
NEC system experience is preferred, Housing experience is essential.
Initially 10 weeks to assess and then there will potentially be an extension.
Purpose of the Role (2x required)
To contact existing customers and verify or update confidential information in a sensitive, compliant, and customer-focused manner.
Key Responsibilities
Make outbound calls using approved scripts designed to reassure customers about the purpose and safety of the data collection.
Confirm and update confidential customer information with accuracy and care
Handle sensitive conversations with empathy, professionalism, and patience
Manage customer reluctance or concerns in a calm and supportive way
Record outcomes clearly and securely
Follow GDPR, data protection, and internal confidentiality procedures at all times...